Exchange, Refunds of Faulty, Damaged goods
All items purchased from Porlock Pedals online are covered by the Manufacturer Warranty unless otherwise stated. The duration of this warranty is usually one year unless stated otherwise. The warranty covers manufacturing faults and defects, but do not cover damage caused by abuse or general wear and tear.
If you feel that a item you have purchased from through Porlock Pedalsd has developed a fault, then please contact us before returning the goods, as many problems may be solved without the need for return.
Items found to be faulty within 14 days of receipt can be returned for inspection under the warranty for refund, repair or exchange if covered under the warranty.
Items found to be faulty after 14 days of receipt can be returned for inspection under the warranty for repair or exchange if covered under the warranty. In the event a repair or exchange is not possible then a refund will be offered.
If the goods do need to be returned, please keep the goods clean and free from soiling before returning. A full description of the fault must accompany the return.
Within 28 days from the date of receipt, we will pay your postage costs for the return (standard class of mailing, UK only) or arrange collection depending on the item concerned.
Customers making international returns or UK returns over 28 days from the date of receipt are liable for the cost of return postage.
Returns from international addresses are always made at the buyer's expense.
Where we are issuing a refund this will be processed within 14 days of receipt of the goods by our warehouse.
Where a refund is issued following faults found 21 days or over from receipt of the goods by you, this may be subject to a reduction for the use you have had of the goods.
If, at our discretion, we agree to accept any returns outside our published Returns Policy, you will be charged a re-stocking fee, minimum of £10 and maximum of 25% the sale price Returns made outside of our returns policy will usually result in store credit and not a refund.